| Customization: | Available |
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| After-sales Service: | Provide Video Installation and Operation Tutorials |
| Warranty: | 1year |
| Shipping Cost: | Contact the supplier about freight and estimated delivery time. |
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| Payment Methods: |
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| Support payments in USD |
| Secure payments: | Every payment you make on Made-in-China.com is protected by the platform. |
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| Refund policy: | Claim a refund if your order doesn't ship, is missing, or arrives with product issues. |
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1. What about your factory?
One of our factory is located in Guangzhou and another one is in Jiangsu province. We have more than 100 workers in our factory,over 20 years experience on cosmetic machinery making and more 15 years experience for installing overseas.
2.What you can do for us if the machine is out of your catalog?
Factory as we are ,we have ability to manufacture machines based on your drawing or mind.
3.What do we do if we encounter problem about the machine ?
Showing us the picture or video of the problem. If the problem can be solved by your workers, we will send you solution by video or pictures. If the problem out of your control, our engineer will be sent to your factory (customer will pay the fee during the trip).
4. What about after sale service?
We provide two years warranty period for large equipment, such as hydraulic homogenizer ,vacuum emulsifying mixer etc. One year for small filling machines, such as semi-automatic labeling machine series.We provide wearing parts(not caused by improper operating) for free within the warranty period(except delivery fee).
5.How about warranty and spare parts?
We provide 1-3 years warranty and enough spare parts for the machine,and most of the parts can be found in local market also,also you can buy from us if all the parts that we provided are finished.
6 How to finish installing?
Our engineer can be sent to your country. but customer should pay the air tickets. besides, customer should arrange the
accommodation for them during the trip.
7. How can you control the quality and delivery?
All our machines will be tested before packaging. Teaching video and packing pictures will be sent to you for checking,we promise that our wooden packaging is strong enough and safety for long delivery
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